"In hiring, the bank wants to use AI to help source the right candidates. "There's a chance AI models will be biased," said Caroline Arnold, BofA's head of enterprise technology (which includes HR tech). "You might say, who's going to be successful at this company? An AI engine could find that people who golf are going to be successful at the company. On the other hand, using those same techniques can remove bias if you have the model ignore some of these things that are indicators of different groups but go on to the meat of the profile of the person and understand it in a deeper way." Arnold believes an AI engine can never be the final say in who gets hired. Mehul Patel, CEO of Hired, a technology company whose software uses AI to match people to jobs, agreed that AI and humans have biases. "The good news about AI is, you can fix the bias," he said. "We will boost underrepresented groups.